Privacy policy

SOUTHERN LANDSCAPE SUPPLIES

Privacy Policy

Effective date: 12/09/2026

1. Purpose

Southern Landscape Supplies respects the privacy of our customers and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when customers visit our website, place an order, contact us or otherwise deal with Southern Landscape Supplies.

2. Information We Collect

We may collect information including:

Customer name
Phone number
Email address
Delivery address
Billing information
Order and purchase details
Information provided through website forms, email or phone
Information reasonably required to arrange and complete deliveries
Website and technical information collected through Shopify, cookies and similar technologies

We only collect information reasonably necessary for operating our business and providing our products and services.

3. How We Use Personal Information

We may use personal information to:

Process and fulfil orders
Arrange and complete deliveries
Process payments
Contact customers regarding orders and deliveries
Respond to enquiries and customer service requests
Provide invoices, receipts and other order information
Maintain business, accounting and transaction records
Improve our website, products and services
Prevent fraud, misuse or unlawful activity
Meet our legal, regulatory and insurance obligations

4. Disclosure of Information

Personal information may be provided to third parties where reasonably necessary to operate our business, including:

Shopify and website service providers
Payment providers
Delivery contractors and service providers
Suppliers where required to fulfil an order
Professional advisers
Government authorities or other parties where required or permitted by law

Southern Landscape Supplies does not sell customer personal information.

5. Shopify and Payment Services

Our online store is operated through Shopify. Shopify and associated service providers may process personal information as necessary to provide website, ordering, payment and other services.

Payments made through our website are processed by the payment providers available at checkout. Southern Landscape Supplies does not generally store customers' full payment card details.

Third-party service providers may process information outside Australia depending on the services they provide.

6. Cookies and Website Information

Our website may use cookies and similar technologies to operate the website, process orders, remember preferences, understand website usage and improve the customer experience.

Customers can manage cookies through their browser settings, although disabling certain cookies may affect website functionality.

7. Storage and Security

Southern Landscape Supplies takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Personal information may be stored electronically or in physical records and will be retained only for as long as reasonably required for business, legal or regulatory purposes.

8. Access and Correction

Customers may contact Southern Landscape Supplies to request access to personal information we hold about them or to request correction of information that is inaccurate, incomplete or out of date.

We may need to verify a customer's identity before processing such a request.

9. Privacy Complaints

If a customer has a concern or complaint about how their personal information has been handled, they should contact Southern Landscape Supplies using the details below.

We will consider privacy complaints and aim to respond within a reasonable timeframe.

If a customer is not satisfied with our response, they may be able to contact the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Policy

Southern Landscape Supplies may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.

The most current version will be published on our website.